These are some of the more frequently asked questions we receive every day. So we made it simple and easy for you to get the information you want.
If you don't find the answer you are looking for here, feel free to contact us and ask us anything. We'll gladly assist!
- How do I change my password?
How do I sign up?
Signup is easy and free! click here and follow the on screen prompts to complete registration.
What payment methods / options are available?
- Credit cards: VISA and MasterCard
- Cheque cards: VISA and MasterCard
- Debit cards: Available to ABSA, Nedbank and Standard Bank customers on the Vodacom & MTN networks only
- Instant EFT: Enables buyers to make payments with traditional internet banking with SA’s four biggest banks (Absa, FNB, Nedbank and Standard Bank)
- Manual EFT
For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.
Does BrandedFeet.com use 3D Secure (Verified by Visa / MasterCard Securecode)?
Yes, we make use of 3D Secure for credit card transactions. PASA has mandated that 3D Secure is implemented on all online credit card transactions (known as CNP or card not present), as of February 28, 2014.
When does BrandedFeet.com charge my credit card?
We charge your card as soon as the order is processed (which is shortly after you checkout). You will receive an order confirmation via email.
What is BrandedFeet.com's Banking Details?
The Banking Details for BrandedFeet.com are as follows:
Branch: Constantia Kloof Branch
When will my order ship?
Your order information will be sent through to the relevant courier company as soon as payment has been received and verified.
When will my order arrive?
For deliveries in South Africa, we aim to get your order to you in 3 – 5 working days, but sometimes it may take a little longer.
For deliveries outside of our borders, we aim to get you your order within 10 – 15 working days. Please note that import duty costs may be applied to international orders.
If you require your parcel sooner, please feel free to contact us.
What are the shipping costs?
We’ve made it simple:
- Free delivery on all order above R800 (South Africa only).
- International orders will be subjected to the delivery costs above including applicable import duty costs.
Where does BrandedFeet.com ship to?
We ship nationally within South Africa, excluding PO Boxes, farms and rural areas.
We also ship internationally however import duty costs may be applied to such orders.
Who takes care of shipping?
We primarily use Dawn Wing and the Courier Guy to facilitate our shipments.
How can I find your international delivery information?
At the moment you still have to contact us to get an accurate quote. We'll be more than happy to assist with any queries you might have regarding international deliveries.
- How do returns or refunds work?
How long can I keep items in my cart?
We don't have any set time constraints on the items in your cart. Just note that keeping items in your cart does not reserve these items for you. It's on a first pay first serve principle. So make sure you have placed and paid for your order to avoid any disappointments.
How can I access my order history?
After you have signed in here, click on "Order History" to view a complete list of your order history.
How can I login to my account if I have forgotten my password or username?
That's unfortunate! If you are experiencing any issues during the login or register process, please contact us here so we can assist you and get you shopping again.
Is BrandedFeet.com secure?
Yes. 100% safe and secure!
- We have an on-site infrastructure security team that has implemented secure systems in some of the largest multinational organizations in the world.
- We use electronic and administrative safeguards to assist us in preventing unauthorized access and maintaining data accuracy.
- We use an SSL certificate that employs industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.